Job Description

Job Description

Job Description

Join Our Mission-Driven Team at Spectrum Community Services! 

If you are a passionate advocate for quality care and consumer rights, and thrive in detail-focused roles, then this is the position to put your expertise and heart into and truly make a difference

About the Role

This is more than a job—You’ll be the voice for those we serve, ensuring their rights are upheld, and their environments are safe, respectful, and empowering.

As a Quality and Rights Specialist , lead efforts in consumer advocacy, rights protection, and quality improvement for individuals with developmental disabilities and mental health needs. This is a mission-driven role with statewide impact. You’ll champion continuous quality improvement, guide mid-level managers, conduct rights audits, and lead internal investigations to ensure our mission is executed.

• The position works out of Grand Rapids, with travel required to Gaylord, MI

Why Spectrum?

At Spectrum Community Services, we believe in person-centered planning , culturally competent care , and empowering our staff to lead with compassion and integrity. We offer a supportive environment where your voice matters and your work has real impact.

What We Offer

• Medical & Prescription Coverage – Blue Care Network 
• Dental & Vision Insurance – Blue Cross Blue Shield 
• 403(b) Retirement Plan with Employer Match 
• $25,000 Life Insurance Policy
• Short-Term Disability Coverage
• Paid Time Off (PTO)
• Holiday Pay – Including Juneteenth 
• Paid Training & Professional Development
• Career Advancement Opportunities
• Mileage Reimbursement

What You’ll Do

• Serve as a consumer advocate and lead internal rights investigations 
• Review incident reports and ensure timely, thorough follow-up 
• Train and support staff on rights protection and due process 
• Conduct rights audits and represent Spectrum during inspections 
• Collaborate with state and local agencies (DHHS, CMH, LARA, ORR, etc.) 
• Drive continuous quality improvement initiatives 
• Travel regularly to homes and community agencies. 

What You Bring

• Bachelor’s degree in Human Services (preferred but not required) or High School Diploma with 2 years of relevant experience 
• 2 years in the Human Services field, with direct experience supporting individuals with developmental disabilities or mental illness 
• Knowledge of Michigan’s Mental Health Code , licensing rules, and consumer rights 
• Strong communication, organizational, and leadership skills 
• Valid driver’s license and reliable transportation 
• Flexibility to travel and adapt to a dynamic schedule 

Ready to Make a Difference?

If you're a seasoned professional ready to lead with purpose and protect the rights of those we serve, we want to hear from you!

Apply today and be a part of something meaningful.

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